eBay is an incredible online market for those people who are a big fan of the current digital world. However, you will not feel great when getting the damaged products. And that is why you need to know clearly about the eBay return as well as the refund policies before making any purchase on this website.
What are the Main Conditions of eBay Return Policy?
After receiving the delivery products from eBay and you want to return this item, the product should remain in the first condition. This means that your returned items need to be the same as when you first receive it, which includes the full package as well as the original price tag.
However, if your returned items are faulty during the return shipping, you will only get the partial refund from the seller. Sometimes, due to the careless package before returning the products, your returned items may miss some parts. So, you need to notice this matter in order not to waste your money.
How to Use the Money Guarantee Back Policy
eBay always want to satisfy their customers, and they want to make everything as perfect as possible. Thus, the existence of money guarantee back policy will ensure that you can get the refund for the faulty products or when you do not receive your order for a long time.
But do you know how to claim this policy?
Step 1: Go to My eBay
Firstly, if you realize that you do not get your order in the estimated time or you receive the wrong item in the listing, you should go to eBay homepage instantly. Then, click on My eBay and choose Purchase History.
When the new page loads, you need to find the items that you want to return. And make sure that you select the right section for your item condition in 30-day shipping.
Step 2: Contact the Customer Service Center
If everything goes smoothly, it is perfect for you. However, when you have to wait for more than 3 working days, you should contact the Customer Service Center on eBay.
Step 3: Wait for the response from the Customer Service Center
After sending your request to the Customer Service Center, you can get the reply from them in the maximum of 48 days.
How to Return Your Items
If your return request is approved, you need to wait for between 3 and 5 working days to receive the refund. In case you have a PayPal account, you can get the return on this account. However, for anyone who is using the credit cards for payment, you need to wait around 30 days to get the refund, and the refund time depends on your card provider.
But at first, you need to follow these simple steps to begin your return:
Step 1: You should find the product that you want to return in the Purchase History tab and select to return this item.
Step 2: You need to choose the reason for your return request.
Step 3: You can leave some message for the seller or attach some photos in case your product is damaged.
Step 4: You can submit your return request to complete the process.
After sending the return request, you can regularly check the request status with your personal account on eBay. It takes the seller about 3 working days from the request submission time to response your request.
In case you do not have any reply from the seller, you can contact the eBay Resolution Center. In particular, you need to select Take Action and then Click on Ask eBay to begin your contact. After that, the Customer Service Center will step in and solve your problem within 2 working days.
When the seller approves your return request, you can get the email called Send the item back. You need to quickly respond to this email in 5 working days with the tracked shipping. But remember that when your order is more than $750, a signature confirmation should be enclosed to your returned product.
And again, make sure that you package your products carefully before returning them to the seller. It is very important since the condition of the returned products is going to determine your refund.
Can You Cancel the Return?
Of course, the answer is yes.
You only need to follow three easy steps to cancel your return request if you are satisfied with your order.
Step 1: You need to go to Purchase History and look for the products that you have already sent the return request to the seller.
Step 2: On the right-hand corner of the product, you can see the More Actions button. From its drop-down menu, you should click on See request details.
Step 3: Now, you can click on Close your request. And well, do not forget to choose the reason from the drop-down menu.
Unacceptable Returns on eBay
eBay offers the buyer protection when buying any items to maximize their satisfaction. By this way, eBay can have the customer loyalty as well as stimulate their buying behaviors. However, some people rely on this protection and use it in the wrong way.
For instance, some people may order a trouser and try to keep the original price tag, then wear it for a month. After about 30 days, they will claim a return from the seller. And of course, if eBay finds out this bad behavior, these buyers will have the limit on their purchase. Or their eBay account will be prohibited for the serious cases.
Finally, I am very happy and excited to share with all of you about how to return your products to eBay as well as the main conditions of the buyer protection that you need to know. However, in case you want to discuss more on this topic, please feel free to keep in touch with me anytime.